Below Zero Cryotherapy Studio Privacy Policy 

What information do we collect?

We collect information from you when you subscribe to our list, purchase a service, respond to a survey or fill out an online form. When contacting us or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, and phone number. You may, however, visit our site anonymously. 

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: a) To personalize your experience (your information helps us to better respond to your individual needs) b) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) c) To send periodic emails (the email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.) 

How do we protect your information? 

We encrypt sensitive information such as passwords to maintain the safety of your personal information when you enter, submit or access your personal information. 

Memberships 

If you purchase a membership through our website, you will be required to provide certain information, including your name, address, birth date, gender, email address, and an emergency contact. You will also be required to provide similar information for other members on your membership. You will be required to provide financial account information. We use this information to establish and manage your membership. We will send you an email confirming your membership. 

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites. 

California Online Privacy Protection Act Compliance 

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Therefore, we will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. 

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline. 

Security Measures

When you create an account or send information to us online, we enable you to choose a username, password and security question answer in order to help protect access to the account. You are responsible for maintaining the security and integrity of your username, password, and security question answers. We encrypt sensitive Personal Information, such as your financial account information and Personal Health Information, using secure socket layer technology (SSL) for data transmissions and industry standard encryption methods for data at rest. While we use commercially reasonable security measures, no method of internet transmission or electronic storage of Personal Information is 100% secure, therefore, we cannot guarantee its absolute security. 

Your Consent 

By using our site, you consent to our privacy policy. 

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 

Contacting Us 

If there are any questions regarding this privacy policy, you may Contact Us online or via mail using the address below. 

Below Zero Cryotherapy Studio 
4038 Powell Rd Powell, OH 43065 
Telephone: 740.972.2286

Email: info@belowzerocryotherapystudio.com 

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©2020 by belowzerocryotherapystudio.com

Refund Policy: No refunds on partially used or completed packages. No refunds on unused packages after 14 days of purchase. Membership fees will not be refunded once charged. We stand behind all of our Farmhouse Fresh products. If you are not satisfied with your purchase return it within 30 days for a full refund.

Membership details: All memberships are auto enrolled for 12 months. Daily membership services cannot be shared and only available for in store purchase. If the member does not cancel the membership it will automatically renew for the next 12 months. If you are finding the membership is no longer working for you, all we ask is for a 30 day cancellation notice. If a service is not used it will roll over for use in the future. Memberships may be authorized on the same day for immediate use.

Cancellation/Late Policy:

Appointment cancellations:

  • If you cancel within one hour of your appointment time or are more than 10 minutes late for your appointment time, the session will be deducted from your membership or package

 

Memberships Cancellations:

  • Memberships cannot be cancelled within the first month of activation

  • ALL membership AUTO-PAYS require a one month auto pay cycle written notice to discontinue

  • Please write to customerservice@belowzerocryotherapystudio.com

  • Without a 30-day cancellation notification your unused sessions are forfeited at time of cancellation

  • With a 30-day written cancellation notification your unused sessions remain available to use but must be used within the 30-day period. Any unused sessions after the 30-day period will be forfeited.

Membership suspensions

  • Members can suspend their memberships up to 6 months

  • Please write to customerservice@belowzerocryotherapystudio.com

  • Access to unused sessions are allowed during the time of a suspended membership

  • After 6 months memberships must be terminated, or membership AUTO-PAYS resumed

    • If member chooses to terminate membership all unused sessions are forfeited at time of cancellation if a 30-day written notification is not given.

    • If a member chooses to terminate and a 30-day written notification is given your unused sessions remain available to use but must be used within the 30-day period. Any unused sessions after the 30-day period will be forfeited.