Terms and Conditions of Membership Agreement

We offer a NO COMMITMENT on All Memberships

Memberships cannot be cancelled within the first month of activation

Please note that ALL membership AUTO-PAYS require a one month auto pay cycle written notice to

discontinue

Please write to customerservice@belowzerocryotherapystudio.com

1. Basic Monthly Membership includes your choice any (2) of the following services: whole body cryotherapy or infrared sauna.

2. Premiere Monthly Membership includes your choice any (4) of the following services: whole body cryotherapy or infrared sauna.

3. Elite Monthly Membership includes your choice of any (6) of the following services: whole body cryotherapyor infrared sauna.

4. Daily Monthly Membership includes your choice of (1) whole body cryotherapy or infrared sauna session per day.

5. Daily Monthly Membership sessions to use in 30 days.

6. Unused services roll over and expire 12 months after the sale date. Daily Monthly Membership is excluded.

7. Membership commences on the date of sign up and amount will be charged on that date of month each month.

8. Monthly memberships canceled before the required minimum will be subject to charge.

9. All memberships paid monthly are not refundable in part or full after auto-draft has gone through under any circumstances. Memberships paid upfront are not refundable under any circumstances.

10. Below Zero Cryotherapy Studio is in no way, under any circumstances, responsible or obligated to pay for member’s insufficient fund penalties and/or over the limit fees.

11. Below Zero Cryotherapy Studio retains the right to auto-draft member’s dues on the credit card given at the time of sign up.

12. Members may put membership on hold up to six months. This option will only be rewarded when requested by e-mail to customerservice@belowzerocryotherapystudio.com. If member wishes to put their membership on hold for more than six months, members membership will be terminated, and unused sessions will be forfeited.

13. All memberships paid monthly will renew automatically month to month. Daily Monthly Membership expires one month from the sale date. For cancellations, holds, and/or changes to memberships for any reason, member must notify Below Zero Cryotherapy Studio via email at customerservice@belowzerocryotherapystudio.com at least 30 days prior to next auto-draft, putting “membership cancellation, membership hold, or membership change” as subject heading of email. In turn, Below Zero Cryotherapy Studio will send a confirmation via email after the changes have been made to the account. Member agrees that Below Zero Cryotherapy Studio could take up to 7 business days to respond.

14. All termination requests will begin 30 days from the written notice and cannot be made within the first month of membership. Any and all scheduled charges during those 30 days will process. We reserve the right to not pro-rate purchases. Ex: You contract renews on the 14th of each month. April 1st a written notice to cancel is received. April 14th's charge for your membership will process. Your last day to schedule is May 13th.

15. Once member has submitted e-mail request for any changes to membership, it is member’s responsibility to ensure that Below Zero Cryotherapy Studio has responded back on the same e-mail account to confirm processing the request. Below Zero Cryotherapy Studio is in no way, under any circumstances, responsible for member’s negligence in checking their own bank statements to ensure that membership changes, holds, or cancellations have been processed correctly. In the event of miscommunication member is responsible to produce a copy of their request and response from Below Zero Cryotherapy Studio for review. Only then, if Below Zero Cryotherapy Studio did not perform what it agreed to do, Below Zero Cryotherapy Studio will reimburse any funds rightfully owed to member. In the event that member cannot produce a copy of e-mail correspondence with Below Zero Cryotherapy Studio Then Below Zero Cryotherapy Studio is not obligated to, nor will refund under any circumstances, dues debited from member’s account.

16. Members wishing to change their memberships (or in any other way modify their contracts) must sign a new membership agreement.

17. Membership prices are subject to change. In the event of a change in membership price increase. Members will be notified via email of any price increase to their memberships. They will be notified one month or more prior to the change with the opportunity to submit a 30-day written cancellation or change notice.

18. Membership can be shared with family members only. Daily membership is excluded.

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©2020 by belowzerocryotherapystudio.com

Refund Policy: No refunds on partially used or completed packages. No refunds on unused packages after 14 days of purchase. Membership fees will not be refunded once charged. We stand behind all of our Farmhouse Fresh products. If you are not satisfied with your purchase return it within 30 days for a full refund.

Membership details: All memberships are auto enrolled for 12 months. Daily membership services cannot be shared and only available for in store purchase. If the member does not cancel the membership it will automatically renew for the next 12 months. If you are finding the membership is no longer working for you, all we ask is for a 30 day cancellation notice. If a service is not used it will roll over for use in the future. Memberships may be authorized on the same day for immediate use.

Cancellation/Late Policy:

Appointment cancellations:

  • If you cancel within one hour of your appointment time or are more than 10 minutes late for your appointment time, the session will be deducted from your membership or package

 

Memberships Cancellations:

  • Memberships cannot be cancelled within the first month of activation

  • ALL membership AUTO-PAYS require a one month auto pay cycle written notice to discontinue

  • Please write to customerservice@belowzerocryotherapystudio.com

  • Without a 30-day cancellation notification your unused sessions are forfeited at time of cancellation

  • With a 30-day written cancellation notification your unused sessions remain available to use but must be used within the 30-day period. Any unused sessions after the 30-day period will be forfeited.

Membership suspensions

  • Members can suspend their memberships up to 6 months

  • Please write to customerservice@belowzerocryotherapystudio.com

  • Access to unused sessions are allowed during the time of a suspended membership

  • After 6 months memberships must be terminated, or membership AUTO-PAYS resumed

    • If member chooses to terminate membership all unused sessions are forfeited at time of cancellation if a 30-day written notification is not given.

    • If a member chooses to terminate and a 30-day written notification is given your unused sessions remain available to use but must be used within the 30-day period. Any unused sessions after the 30-day period will be forfeited.